1-minute Consultation: Are personality tests useful?

Myers-Briggs, Enneagrams, Big Five, Gap Strengths – there are lots of personality tests out there used by companies for a variety of purposes. I’ve always been leery of the tests because they can become self-fulfilling limits on people’s potential. I’ve had clients say “I’m an Introverted Sensing  Thinking Judging” as if daring me to change them.

Barbara Arney, our faculty development director, has a different, more constructive view. She sees the tests as starting points – both for the person being typed and for those he or she works with on a daily basis. She makes a good case.

I apologize for the video being a little blurry. Her message, however, is very clear.


PLUS: A customer service company finds an innovative way to use personality tests.


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